PrivacyPolicy

ROBERT GREEN PTY LTD recognizes the importance of your privacy and is committed to ensuring that your personal information is maintained and kept private. We will take all reasonable precautions to protect this information from loss, misuse or alteration.

The following Privacy Policy outlines how and when personal information is collected and maintained by ROBERT GREEN PTY LTD, and also applies to ROBERT GREEN PTY LTD website: www.robertgreen.com.au

When we collect your details
ROBERT GREEN PTY LTD may collect personal information about you when you have contact with us in person, when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), or visit our website. We collect limited personal information such as name, contact details (address, phone and fax) and e-mail address. We may request further personal information from you when you:

  • contact us for further information;
  • order goods that require delivery;
  • request for a quote to be prepared;
  • subscribe to our mailing list;
  • register your details on our website;
  • express interest in a particular product/service;
  • participate in surveys or other types of research;
  • submit a job application or résumé

There may also be occasions when we collect information about you from a third party - e.g. when an order is placed on your behalf by another party.

When we use your details
Overall, ROBERT GREEN PTY LTD uses your information to provide you with good customer service. Specifically, we will use personal information to:

  • complete a transaction;
  • deal with your queries promptly. We may also keep information about your communications with our customer service representatives;
  • send occasional product updates and promotions electronically or by post (however, you can let us know at any time if you do not wish to receive these);
  • For planning, product development or research purposes.

Disclosure of information
We will only send personal information about you to other organisations when:

  • we need to share your information in order to provide the product or service you have requested; e.g. freight companies
  • we need to send your information to contracted companies e.g. mailing houses, IT service providers, web developers, finance companies; or
  • we are required or authorised by law to disclose the information.

Changes to information
We aim to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date please contact us and we will take reasonable steps to correct this information.

Removing information
If you would like to have your details removed from our database, please contact the site administrator at accounts@robertgreen.com.au.